Why Choose Us?
- We provide same day appointment
- Written estimate with price breakdown before any work is done
- Multiple discounts for first as well as loyal customers
- Unconditional One-Year Parts Warranty
- Using only genuine factory produced parts
- State licensed and insured
Warranty and Service Integrity:
- We repair your appliances using only genuine factory produced parts.
- We carry the large inventory of parts to provide fast and same day service.
- We warrant all repairs made with an unconditional One-Year Parts Warranty.
- We respect your property and make every effort to safeguard it during our service call. All of our field technicians use protective coverings and carry cleaning materials to ensure a clean and neat conclusion to every service experience.
Licensed & Insured:
We are required to maintain a state license and liability insurance to protect our clients and customers from being taken advantage of by unlicensed and uninsured or unethical business practices.
All our technicians are EPA (Environmental Protection Agency) certified.
Education:
Our technicians undergo a three-month training program where they work side by side with an experienced technician. This take place both out on the road with customers as well as in a shop setting, work one on one with a supervisor.
Due to the fast growing and technological advances in the Appliance Repair and HVAC industry, all of the Kit Appliance Repair employees attend weekly classes to help give us the upper hand in the field. We are always looking for ways to improve our knowledge and staying on top of the technological advances in the field.
Vision and Statement
We will be recognized as the most professional team of Appliance Repair and HVAC products and services while providing reliable service and installation. We will also lead the way toward more efficient and effective methods and procedures.
Kit Appliance Repair is a company that will…
- Provide 100% customer satisfaction
- Be open and honest
- Work together as a team
- Change for the better of ourselves, customers, and industry
- Always think of new ways to promote growth and better serve our clientele
our clients
Feedback
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I called them on Wednesday and made an appointment for Friday morning from 9-12. They didn't come.
I took this morning off of work to stay home for this.
I called their office four times this morning, leaving two messages. They just didn't pick up the phone.
Sent an email to the repairperson, who said he didn't see an appointment on the calendar for me. Did I call the office? Yes, I called the office.
Will update if they fix this.
Update:
The owner came by this evening and was very serious about making this right. He acknowledged my phone calls and my appointment, that it was their fault, and fixed my oven for free! Old-school customer service.
Lucy Y.
3/29/2019
Our oven broke the week before Thanksgiving; we called the manufacturer's recommended service place, but they were unavailable until December. We called up Kit, and David arrived the next day. He diagnosed the part that needed replacing, and said he could get a replacement in a couple weeks. We said that would leave us without a working replacement for Thanksgiving, so he called the warehouse, got them to overnight the part, and showed up the next day to fix the oven. Great service! 
Hasty G.
11/26/2021 - Ok...the day following this first review I received a text message from the owner of KIT Appliance. He (David) personally came to our home that same day, and ordered some new parts for our stove and refunded to me the original amount I had paid them in January.
He sent me the tracking number for the parts and the following week he returned with the parts and spent 2 hours disassembling the stove and replacing them. He made sure the oven was working correctly before leaving and, again, apologized for all the problems. Very nice guy and very concerned about making sure everything was working correctly. I work definitely work with him again !!! Sharon X.
3/19/2019 I was skeptical when I called on a Friday afternoon to request service for my Sub Zero and they gave me a next day Saturday appointment, but these people are the real deal and amazing. Showed up on time, had all the right parts and fridge was working great after repair! The repair person, David, was careful and cleaned everything up when done. If I could give 6 stars I would! 
Joyce B.
8/11/2018 - Whoa! We had an appointment mixup but one of the owners stepped up and showed up in the evening & was very professional,knowledgeable & courteous he spent about two hours assessing the problem doing needed maintenance ordered parts & came back within the week & finished the project as promised. Highly recommend them
Jeff W.
1/11/2019 David with Kit Appliance Repair was able to solve our problem, talked to us about the fault, and made the repair a two way communication providing estimates and parts requirements along the way. He was courteous and professional as well as communicative. The day of the final repair, after we'd gotten the parts we'd found we needed, a new problem with the appliance developed, and with his domain experience, David, to our great happiness, unjammed what was jammed and we were lucky enough to get a fully fixed appliance without any more parts, or, I should say, any more waiting on parts! This house is definitely happier now for David's work. It was a good experience. 
Zoltan S.
9/30/2018 - The best service ever. I need my Viking oven looked at it stopped working. David was there right on time. Without wasting any time he noticed the setting for manual or auto was off.. rather than charging me arm and leg he showed me the problem and only charge me minimum.
He was very knowledgeable about appliances and while he was there he changed all bad light bulbs. He was the most honest mechanic I ever met. He was respectful and very professional. 
Par M.
8/20/2018
My stove fan quit working. I called Kit Appliance Repair and explicitly requested the technician to only come out diagnose the problem, and not repair it. The technician proceeded to repair it, without my authorization.
When booking a tech to come out, I was only informed about a $65 fee to come out. They neglected to inform me over the phone that their hourly rate is $185. It would have been nice to know this before hand, before I got a huge bill thrown on me at the end.
The technician came out for exactly 2 hours and 24 minutes, but they decided to charge me for 3 hours. This is apparently their "policy." Basically, if they are at your home for 2 hours and 1 minute, they'll charge you for the additional hour.
I will never be using this company ever again. 
Hayden W.
2/26/2021