Residential Appliance Services

  I was skeptical when I called on a Friday afternoon to request service for my Sub Zero and they gave me a next day Saturday appointment, but these people are the real deal and amazing. Showed up on time, had all the right parts and fridge was working great after repair! The repair person, David, was careful and cleaned everything up when done. If I could give 6 stars I would!

  Used these guys to work on my central air last week when it was 90degrees out. Couldn't find anyone in the area to come that day and I was not willing to wait because I have breathing problems. I called Kit Appliance Repair and the men who answered the phone was a sweetheart and she seemed to understand my urgent request. Sam came in one hour, the nice young man who came to fix it was very friendly. Within a few hours from booking an appointment in Kit Appliance Repair, my central air was up and running. I was very pleased with the the fee and so happy to have cool air again so I could breath. Sam gave me a business card and the warranty copy invoice I sure will use it if anything else needs fixing that is for certain!

  These guys were excellent. Came when they said they would, repaired the cooktop and were terrific! I would highly recommend them.

  My 20 year old Dacor Oven went out....David the technician was prompt, professional, knowledgable and provided excellent service! Turned out to be a short behind the oven! David took care of the problem....in less than 2 hours my Dacor Oven's working again and he took care of the faulty wiring..safety issue! Thank you David! Highly recommend Kit Appliance Repair.

  Technician came to appt., looked at refrigerator & freezer for a few minutes and then went to his truck to 'write up'. He came back, handed me a piece of paper with a part number, what service needed to be completed and a website address for ordering the part! When I asked if I was to order and call back to make appointment for installation? I was told No! The technician stated he didn't want to do the job!! I was stunned!! When I made appointment, I was assured they fixed all GE Monogram issues, no problem. So, imagine my disappointment and disbelief!!
And, the part suggested was not the right part! Technician did not do anything but feel coils and push door switch a couple times.
This company was a waste of my time. And they, obviously, are not trustworthy when it comes to their stated service capabilities.

  the lights in my Thermador hood were not working and I was having a hard time finding someone to repair them.. found them at thermadorbayarea.com searching Thermador repairs.

Tech arrived on time, diagnosed and fixed the problem in one visit. Even had the needed parts on hand! (I had told them the problem and model number).

Charged less for the parts than I could buy them online, and billed me for one hour labor, although I think he went a bit over, so pricing was fair.

This review would be 5 stars, except the tech made the repairs without advising me of the cost beforehand. I would have authorized them, but should have the option of just paying the diagnosis and deciding to replace the hood with a new one.

I would use them again.

  Sam is very professional and experience. He figured out the problem instantly. Highly recommended. He has our burner fixed very happy with his work

  My stove fan quit working. I called Kit Appliance Repair and explicitly requested the technician to only come out diagnose the problem, and not repair it. The technician proceeded to repair it, without my authorization.

When booking a tech to come out, I was only informed about a $65 fee to come out. They neglected to inform me over the phone that their hourly rate is $185. It would have been nice to know this before hand, before I got a huge bill thrown on me at the end.

The technician came out for exactly 2 hours and 24 minutes, but they decided to charge me for 3 hours. This is apparently their "policy." Basically, if they are at your home for 2 hours and 1 minute, they'll charge you for the additional hour.

I will never be using this company ever again.