Residential Appliance Services

  I was getting desperate sending messages in need of an air con repair person. Kit appliance was quick to respond and showed up the in the window of time appointed. I was at work and asked them to give me a 30 min call before they would be there to narrow down the time. Sam came in and fixed the immediate problem and suggested I get a new hvac since it's really old. We'll have to save some money before we change it but I'll definitely call Kit Appliance to do it!

+1 Star - Great customer Service
+1 Star - Honest
+1 Star - Reasonable pricing
+1 Star - Prompt reply to messaging
+1 Star - On time
+1 Star - Heads up call

= 6 Stars but unfortunately there's only 5 Stars to give.

  Ok...the day following this first review I received a text message from the owner of KIT Appliance. He (David) personally came to our home that same day, and ordered some new parts for our stove and refunded to me the original amount I had paid them in January.
He sent me the tracking number for the parts and the following week he returned with the parts and spent 2 hours disassembling the stove and replacing them. He made sure the oven was working correctly before leaving and, again, apologized for all the problems. Very nice guy and very concerned about making sure everything was working correctly. I work definitely work with him again !!!

  For some reason, our GE Monogram has survived nearly 30-years in the house we rent. The landlord is against changing a nearly three decade old appliance, so we rely on Kit Appliance Repair to fix its issues.

The repairman came in and wore booties on his shoes and diligently worked to fix the issue. He is direct with his answers and I will 100% hire them for all of our high end appliance repair needs.

  David with Kit Appliance Repair was able to solve our problem, talked to us about the fault, and made the repair a two way communication providing estimates and parts requirements along the way. He was courteous and professional as well as communicative. The day of the final repair, after we'd gotten the parts we'd found we needed, a new problem with the appliance developed, and with his domain experience, David, to our great happiness, unjammed what was jammed and we were lucky enough to get a fully fixed appliance without any more parts, or, I should say, any more waiting on parts! This house is definitely happier now for David's work. It was a good experience.

  I called them on Wednesday and made an appointment for Friday morning from 9-12. They didn't come.

I took this morning off of work to stay home for this.

I called their office four times this morning, leaving two messages. They just didn't pick up the phone.

Sent an email to the repairperson, who said he didn't see an appointment on the calendar for me. Did I call the office? Yes, I called the office.

Will update if they fix this.

Update:
The owner came by this evening and was very serious about making this right. He acknowledged my phone calls and my appointment, that it was their fault, and fixed my oven for free! Old-school customer service.

  My 20 year old Dacor Oven went out....David the technician was prompt, professional, knowledgable and provided excellent service! Turned out to be a short behind the oven! David took care of the problem....in less than 2 hours my Dacor Oven's working again and he took care of the faulty wiring..safety issue! Thank you David! Highly recommend Kit Appliance Repair.

  I was skeptical when I called on a Friday afternoon to request service for my Sub Zero and they gave me a next day Saturday appointment, but these people are the real deal and amazing. Showed up on time, had all the right parts and fridge was working great after repair! The repair person, David, was careful and cleaned everything up when done. If I could give 6 stars I would!

  These guys were excellent. Came when they said they would, repaired the cooktop and were terrific! I would highly recommend them.