Residential Appliance Services

  I called them on Wednesday and made an appointment for Friday morning from 9-12. They didn't come.

I took this morning off of work to stay home for this.

I called their office four times this morning, leaving two messages. They just didn't pick up the phone.

Sent an email to the repairperson, who said he didn't see an appointment on the calendar for me. Did I call the office? Yes, I called the office.

Will update if they fix this.

Update:
The owner came by this evening and was very serious about making this right. He acknowledged my phone calls and my appointment, that it was their fault, and fixed my oven for free! Old-school customer service.

  These guys were excellent. Came when they said they would, repaired the cooktop and were terrific! I would highly recommend them.

  David with Kit Appliance Repair was able to solve our problem, talked to us about the fault, and made the repair a two way communication providing estimates and parts requirements along the way. He was courteous and professional as well as communicative. The day of the final repair, after we'd gotten the parts we'd found we needed, a new problem with the appliance developed, and with his domain experience, David, to our great happiness, unjammed what was jammed and we were lucky enough to get a fully fixed appliance without any more parts, or, I should say, any more waiting on parts! This house is definitely happier now for David's work. It was a good experience.

  the lights in my Thermador hood were not working and I was having a hard time finding someone to repair them.. found them at thermadorbayarea.com searching Thermador repairs.

Tech arrived on time, diagnosed and fixed the problem in one visit. Even had the needed parts on hand! (I had told them the problem and model number).

Charged less for the parts than I could buy them online, and billed me for one hour labor, although I think he went a bit over, so pricing was fair.

This review would be 5 stars, except the tech made the repairs without advising me of the cost beforehand. I would have authorized them, but should have the option of just paying the diagnosis and deciding to replace the hood with a new one.

I would use them again.

  Whoa! We had an appointment mixup but one of the owners stepped up and showed up in the evening & was very professional,knowledgeable & courteous he spent about two hours assessing the problem doing needed maintenance ordered parts & came back within the week & finished the project as promised. Highly recommend them

  Update - Bought the compressor and asked Kit to install it. There were prompt. Very good experience overall.

  Our oven broke the week before Thanksgiving; we called the manufacturer's recommended service place, but they were unavailable until December. We called up Kit, and David arrived the next day. He diagnosed the part that needed replacing, and said he could get a replacement in a couple weeks. We said that would leave us without a working replacement for Thanksgiving, so he called the warehouse, got them to overnight the part, and showed up the next day to fix the oven. Great service!

  My stove fan quit working. I called Kit Appliance Repair and explicitly requested the technician to only come out diagnose the problem, and not repair it. The technician proceeded to repair it, without my authorization.

When booking a tech to come out, I was only informed about a $65 fee to come out. They neglected to inform me over the phone that their hourly rate is $185. It would have been nice to know this before hand, before I got a huge bill thrown on me at the end.

The technician came out for exactly 2 hours and 24 minutes, but they decided to charge me for 3 hours. This is apparently their "policy." Basically, if they are at your home for 2 hours and 1 minute, they'll charge you for the additional hour.

I will never be using this company ever again.