Residential Appliance Services

  I called them on Wednesday and made an appointment for Friday morning from 9-12. They didn't come.

I took this morning off of work to stay home for this.

I called their office four times this morning, leaving two messages. They just didn't pick up the phone.

Sent an email to the repairperson, who said he didn't see an appointment on the calendar for me. Did I call the office? Yes, I called the office.

Will update if they fix this.

Update:
The owner came by this evening and was very serious about making this right. He acknowledged my phone calls and my appointment, that it was their fault, and fixed my oven for free! Old-school customer service.

  I called Kit Appliance to fix a front-load washer's door. Got the next day appointment from 4-6pm. David was there right on time at 4pm. He quickly found the problem and helped me order the replacement parts right away. The entire process was very professional and efficient. Their price is also very reasonable. Thank you David!

  Ok...the day following this first review I received a text message from the owner of KIT Appliance. He (David) personally came to our home that same day, and ordered some new parts for our stove and refunded to me the original amount I had paid them in January.
He sent me the tracking number for the parts and the following week he returned with the parts and spent 2 hours disassembling the stove and replacing them. He made sure the oven was working correctly before leaving and, again, apologized for all the problems. Very nice guy and very concerned about making sure everything was working correctly. I work definitely work with him again !!!

  I was skeptical when I called on a Friday afternoon to request service for my Sub Zero and they gave me a next day Saturday appointment, but these people are the real deal and amazing. Showed up on time, had all the right parts and fridge was working great after repair! The repair person, David, was careful and cleaned everything up when done. If I could give 6 stars I would!

  Whoa! We had an appointment mixup but one of the owners stepped up and showed up in the evening & was very professional,knowledgeable & courteous he spent about two hours assessing the problem doing needed maintenance ordered parts & came back within the week & finished the project as promised. Highly recommend them

  Used these guys to work on my central air last week when it was 90degrees out. Couldn't find anyone in the area to come that day and I was not willing to wait because I have breathing problems. I called Kit Appliance Repair and the men who answered the phone was a sweetheart and she seemed to understand my urgent request. Sam came in one hour, the nice young man who came to fix it was very friendly. Within a few hours from booking an appointment in Kit Appliance Repair, my central air was up and running. I was very pleased with the the fee and so happy to have cool air again so I could breath. Sam gave me a business card and the warranty copy invoice I sure will use it if anything else needs fixing that is for certain!

  The best service ever. I need my Viking oven looked at it stopped working. David was there right on time. Without wasting any time he noticed the setting for manual or auto was off.. rather than charging me arm and leg he showed me the problem and only charge me minimum.

He was very knowledgeable about appliances and while he was there he changed all bad light bulbs. He was the most honest mechanic I ever met. He was respectful and very professional.

  My stove fan quit working. I called Kit Appliance Repair and explicitly requested the technician to only come out diagnose the problem, and not repair it. The technician proceeded to repair it, without my authorization.

When booking a tech to come out, I was only informed about a $65 fee to come out. They neglected to inform me over the phone that their hourly rate is $185. It would have been nice to know this before hand, before I got a huge bill thrown on me at the end.

The technician came out for exactly 2 hours and 24 minutes, but they decided to charge me for 3 hours. This is apparently their "policy." Basically, if they are at your home for 2 hours and 1 minute, they'll charge you for the additional hour.

I will never be using this company ever again.